Privacy Policy

Shilo Med (“Shilo Med,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit shilomed.com (the “Site”) or interact with us, how we use and share that information, and the choices and rights you have. By using the Site, you agree to the practices described here.

1. Information we collect

We collect information in a few ways: information you provide directly, information collected automatically as you use the Site, and information we receive from the service providers that help us operate.

Information you provide

• Contact details: such as your name, email address, phone number, and the name of your practice or organization, when you contact us, book a consultation, or request a resource.
• Compliance audit responses: the answers you select in our online compliance audit, your practice type, and the email address you provide to receive your report.
• Communications: the contents of messages, inquiries, and any information you choose to share with us by email, phone, or our forms.

Information collected automatically

• Usage data: pages viewed, links clicked, referring URLs, and the dates and times of your visits.
• Device data: your IP address, browser type, operating system, and general location inferred from your IP address.
• Cookies and similar technologies: used to operate the Site, remember preferences, and understand how the Site is used. See “Cookies and tracking” below.

2. How we use your information

We use the information we collect to:

• Respond to your inquiries and provide requested resources;
• Generate and deliver your compliance audit report, including by email;
• Schedule and conduct consultations and discovery calls;
• Send communications you have requested or opted into, including relevant updates and marketing (you can opt out at any time);
• Operate, maintain, secure, and improve the Site and our services;
• Detect, prevent, and address fraud, abuse, or technical issues; and
• Comply with our legal obligations and enforce our terms.

3. How we share your information

We do not sell your personal information. We share information only as described below:

• Service providers: with vendors who perform services on our behalf, such as website hosting, email delivery, customer-relationship management and appointment scheduling, and analytics. These providers may access your information only to perform tasks for us and are obligated to protect it.
• Legal and safety: when we believe disclosure is required by law, regulation, legal process, or to protect the rights, property, or safety of Shilo Med, our clients, or others.
• Business transfers: in connection with a merger, acquisition, financing, or sale of assets, in which case information may be transferred as part of that transaction.
• With your consent: when you direct us to share your information.

4. Cookies and tracking

We and our analytics providers use cookies and similar technologies to operate the Site, remember your preferences, and measure how the Site is used. Most browsers let you refuse or delete cookies through their settings. Disabling cookies may affect how parts of the Site function. Where required by law, we will request your consent before setting non-essential cookies.

5. Data retention

We retain personal information for as long as needed to fulfill the purposes described in this policy, for example, to respond to your inquiry, maintain our business records, and comply with legal obligations. When information is no longer needed, we take reasonable steps to delete or de-identify it.

6. Data security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your rights and choices

• Marketing opt-out: you can unsubscribe from marketing emails at any time using the link in the message or by contacting us.
• Access, correction, and deletion: you may request access to, correction of, or deletion of your personal information by emailing us.
• State and regional rights: depending on where you live (for example, under the California Consumer Privacy Act or the EU/UK GDPR), you may have additional rights, including the right to know what we collect, to request deletion, to opt out of any “sale” or “sharing” of personal information, and to not be discriminated against for exercising your rights.

To exercise any of these rights, contact us at hello@shilomed.com. We may need to verify your identity before responding.

8. Health information

Shilo Med is a compliance consulting firm. We are not a healthcare provider, and the Site is not intended to collect patient protected health information (PHI). Please do not submit patient records or PHI through the Site's forms or audit tool. Any handling of PHI in connection with a consulting engagement is governed by a separate written agreement (which may include a Business Associate Agreement where applicable), not by this policy.

9. Children's privacy

The Site is intended for businesses and professionals and is not directed to children. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us information, please contact us and we will delete it.

10. Third-party links

The Site may link to third-party websites and embed third-party tools (such as our scheduling calendar). We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.

11. United States processing

We are based in the United States and process information here. If you access the Site from outside the United States, you understand that your information may be transferred to and processed in the United States, where data-protection laws may differ from those in your jurisdiction.

12. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Material changes will be reflected on this page, and your continued use of the Site after an update constitutes acceptance of the revised policy.

13. Contact us

Questions or requests regarding this Privacy Policy? Email us at hello@shilomed.com.